Skarholmvegen 171, 5302, Strusshamn, Norway +47 40989611

FAQ

Frequently Asked Questions

How to book the van

You can select your dates on our page How to book the van where you can see our vans and availability.
Once your personal data and payment of 25% of the reservation have been entered, the reservation is confirmed, and the system will send you an email when it is completed.

The second payment of 75 of the reservation will be made 14 days before the entrance, also 5 days before the entry will be charge 500 euros of the security deposit and 100 euros for tolls.

So the total will be:
25% upon confirmation of reservation
75% before the entrance
At least 14 days before of the entry, 500 deposit and 100 euros tolls.
Tolls and deposit will be returned 30 days after the drop off.

What it is included

–Mileage 200 km. per day. 3kr per km after 200km.
-Comprehensive insurance.
-Kitchenware, the vans are fully equipped with plates, cutlery, glasses, pan, pot, etc.
-Bed linen, covers, pillows, towels (one of each per person)
-Navigation GPS, USB connection (only for certain models.)
-Local taxes included
-USB charger for smartphones, tablets, cameras, etc.
-Gas for the kitchen is not included.
-Table and chairs for outside camping.

What difference are between the vans.

How to charge the van

It is easy that look like.

1. Find the nearest station in www.chargefinder.com
2. Choose the charger that said CHAdeMo.
3. Pay with your own card in the station.
4. Wait about 30 to 45 min you can visit the souranding meanwhile.

You can see it also in our video.

Or you have more info in our page
How to charge the van.

Where to charge the van

Norway are thousands of charging stations, please check on
https://chargefinder.com/en
You can see that Norway is plenty of them.
https://chargefinder.com/en/share?lat=40.54&lng=-3.64&zoom=12

How to find us.

You have 3 options:

From most economical to least economical.

1. By public transport.

– If you arrive at the airport
Take the tram from the airport, you can get the ticket in the machine that is right when you leave the airport at the entrance of it.
Get off at the bus station. With the same tram ticket you can travel by bus.
Open the website www.skyss.no and put From you are To Strusshamn. There I could see the schedules to get to us.
1.1 Likewise, if you arrive from the center of Bergen or by train, you can do the previous steps.

2. If you have contracted Pick up or Drop off with us.
We will not know about our availability until a week before your log in, therefore you have to contact us two or three days before your arrival to confirm that we can perform the service. The price of the pick up is 60 euros at the airport, 40 in the center of Bergen and 0 euros in Strusshamn.
3. By taxi
This service is around 90 euros.

Please contact us the same day so that we know

Please check here:
How to get the van
And wacht our video.
HOW TO FIND US!!!


Bergen map from the airport.

Click here to find your route

Extras

Pick up Airport. 60 Euros
Drop off Airport. 60 Euros
Pick up City. 40 Euros
Drop off City. 40 Euros
Awning. 30 Euros/week.

How long take to recharge the van

How long take to charge the van?

On this page, we would like to inform you about the range of our electric vans. Most of them have a range of 270 km with a fully charged battery. However, some have a range of 250 km. The full charging times are as follows:

  1. From 0 to 90% charge: approximately 35 to 40 minutes, depending on the charging station.
  2. The remaining 10% may take much longer. IT IS RECOMMENDED TO CHARGE ONLY UP TO 90% as the time savings are significant.

Norway is filled with charging stations, and you can take advantage of this time to enjoy a coffee, do your daily shopping, or explore the surroundings while the vehicle charges.

 

Deposit

The deposit will be 500 euros when the booking is completed. (When you pay 75% of the rest of the booking not longer than 14 days before the entry)
The money will be sent back after 30 days of the drop-off.
The 100 euros for the tolls you haven’t used will be sent back in the next 30 days after the drop-off.
Please read the Terms and conditions under here.

Terms and conditions

Terms and conditions.
When you are renting with us, you will get an email where is attached the contract, if you don’t reply with the opposite, you have agreed to the contract.
The aforementioned vehicle stipulates the
following conditions:
1.- The vehicle is delivered with at least 200 km autonomy in case you are renting electric, or the full fuel tank/ (in case that you are renting diesel), the lessor must return it with the same amount. In case of not returning the vehicle with this amount of fuel, a VISA charge will be made or the amount contributed will be withheld from bail, the amount equivalent to the fuel that will be missing. We will charge 20 euros extra if the van is not returned with at least the same amount of battery/fuel. Please take a picture if you find that you get a car with less than 200 km and send it to us.
2.- The validity of the rental contract is established in the contract stipulated on the website. A maximum daily mileage of 200 km/day is established,(we will make the average of the total of days) the price being of the additional km of € 0,3 / km (annex1). The vehicle marker indicates a reading of________ km (CVB will take a picture with the km ) if you want to have proof of it, you have to send us a picture with the km the day and you do the pickup and also in the drop off to the delivery and making available to the tenant. Delivery of the vehicle
after the stipulated date or the excess of kilometers/day, will have an additional charge in
Annex I in the table of extraordinary services.
3.- The rental price is established in Avaibook, we have to follow what is stipulated there. A deposit of €500 will be charged at the same time that the rest of the booking and will be held for 30 days to prevent possible traffic and parking fines. The deposit will be returned after checking the correct internal and external condition of the vehicle and taking into account compliance with the conditions described in this contract. and its annexes. The return of the deposit will carry out a charge of 10 euros for commissions.
4.- Exclusive use for the purpose that has been leased, declaring the tenant to have been informed about the particularities of the vehicle than are on our website.
5.- The present contract is governed by the general and particular conditions reflected in the
same. The tenant declares having read and understood these conditions and agrees to sign the terms of this contract.

In Bergen on ___ of _________ of 20__
Signed

Campervan Bergen AS/Elcampervan Fdo. The guest

6.- The vehicle is collected at the specified point on the website by prior agreement of the parties, and will be returned after 10 o’clock in the morning of the end of the contract we arranged with Campervan Bergen AS, another delivery at the airport could be agreed upon with the consensus of the parties, either by email or WhatsApp. The failure or modification of this time and place will result in penalties or services for extraordinary items whose additional cost will be 50 euros for a delay of 2 hours and 100 euros for more than 2 hours.
7.-The company will make a charge of 100 euros for tolls or 200 for longer bookings (more than 7 days), and other travel expenses. This amount will be retained as a pre-qualification, which will only be charged for the amount that appears in the documentation (which will be sent if the client requires it) of the tolls. They will be charged also 5 euros of administration toll fee.
8.- In the event of non-payment of the price provided for in this contract in the terms stipulated above, said contract will be understood to be terminated, in which case the vehicle will not be delivered and the amounts previously charged will not be refunded.
9. In case of damage or puncture in a tire, the customer will take care of the expenses, this expense is not included in the insurance. The customer can decide whether to fix the wheel by themselves or the charge will be passed through Campervan Bergen AS/Elcampervan AS, the same way if the car suffers any kind of need of reparation during the renting period, Campervan Bergen AS/Elcampervan AS is not obligated to compensate for any expenses during these days of reparation or after the booking. The client has 24 hours to go back to the company from the beginning of the booking if something is not working. The company will try to replace the van, if it is not available, the client has to decide if continue with the booking or not.

Use of the vehicle
1.- USE OF THE VEHICLE
The lessee receives the vehicle described above, in perfect condition, for rent the operation, with all the documents, tires, tools, and accessories, and commits to keep them and drive the vehicle according to the rules of the Code of Circulation. Being expressly prohibited:
-Driving the vehicle by unauthorized persons in the contract.
-Transporting people or goods when this explicitly implies the subletting of the vehicle.
-Transporting people or goods without obtaining administrative authorization, required by the legal system. In case of default, the tenant will be responsible for the sanctions that could be imposed on the landlord for the Administration.
-Driving the vehicle at the disadvantage of physical conditions, caused by alcohol, drugs, fatigue, or illness.
-Use the vehicle to push or tow other vehicles.
-Having the vehicle badly parked or poorly guarded when it was not used.
-Transit outside the national road network or any unsuitable land, remaining expressly excluded from the insurance coverage the damages in the
vehicle or mechanical components that are damaged as a result of bad conduction, as well as the damages produced by the circulation of restricted areas of the road network.
-Do not stop the vehicle as soon as possible, when any witness or alarm indicates an anomaly in the operation of the vehicle or is detected by the
tenant, having to contact the landlord so that this arranges convenient or with the insurance assistance company. None will be paid for repair or assistance other than that provided without prior authorization from the lessor.
-Driving the vehicle to another country without having communicated it to the landlord at the time to formalize the contract or later, without Campervan Bergen granting its consent by any means of which it is recorded.
-Carry out extreme or demanding sports driving that causes wear premature or anomalous elements of the vehicle that does not correspond to the kilometers and that it has its origin in an excess of demand on the part of the lessor.
Vary any technical characteristics of the vehicle, the equipment keys, the tools, and/or accessories. In the case of a breach of this article the tenant
must bear the costs, duly justified, of reconditioning the vehicle to its original state, as well as paying an amount in the concept of immobilization of the vehicle.
Assign, rent, mortgage, pledge, sell, or any other form of giving in the guarantee.
Transporting children under three years of age or over three years of age who do not exceed one height of 150 centimeters without using the corresponding retention device compulsory homologated according to the weight and size of the child.
2.- RETURN OF THE VEHICLE
The lessee will return the rented vehicle along with all your documents, keys tires, tools, and accessories, in the place and date stipulated in the contract.
Any alteration must be previously authorized in writing by the landlord. The breach of this condition empowers the lessor to judicially require the
return of the vehicle and charge on the customer’s credit card service fees for extraordinary items set out in Annex 1.
3.- CHARGES FOR THE RENT
The tenant agrees to pay the landlord:
The exceptional services that you hire, use, or incur according to Annex I. application of the initially agreed rate is suspended for the refund to be
perform.
Charges caused by the loss of vehicle documentation, as well as the loss of tires, tools, accessories, etc.
The costs of repairing the damage caused to the vehicle, in the event of an accident, when the following circumstances occur:
 1.- That the vehicle was not used in accordance with the established conditions.
 2.- That the accident part had not been completed within the indicated period or that did not conform to the reality of the facts produced.
Fines and legal expenses due to traffic infractions or violation of the laws, by the tenant.
In case of wrong refueling, the customer will pay all the expenses incurred (crane, emptying the tank, etc.)
Exceptional cleaning or repair of upholstery. It will be understood to those produced by chewing gums, resins, acids, oils, inks, and whenever they require the use of products specifically not usual, understanding as usual water, soap, and cleaners conventional. The cost of this cleaning will be governed as indicated in Annex I.
4.- FUEL/battery.
The vehicle will always be delivered with a full tank/battery.
5.- ACCIDENTS
In case of an accident, the lessee commits to:
-Obtain the complete information of the opposing party and possible witnesses, filling in an accident report, which will be sent to the lessor, within a period of 48 hours after producing it.
-Do not abandon the rented vehicle without taking adequate measures to protect it.
Immediately notify the landlord of the fact.
6.- RESPONSIBILITY OF THE LESSOR
The landlord declares to have taken the necessary precautions to avoid mechanical failures of the rented vehicle, but in the case of these, it assumes no
responsibility for the damages that could directly or indirectly be caused to the tenant, as a result of said failures or breakdowns.
7.- CHARGES IN CREDIT CARDS
The tenant by signing this contract authorizes Campervan Bergen AS/Elcampervan AS to load on your credit card how many amounts you have agreed to or will be left pending termination of the contract or for payment of rent, damage caused not covered by the insurance, or any other charge attributable to the tenant, informing him of the breakdown of the charges.
8.- ROAD ASSISTANCE INSURANCE
The rental contract includes a roadside assistance service.
9.- TRANSPORT AND COLLECTION OF THE VEHICLE IN A DIRECTION OTHER THAN THE
HABITUAL
The lessee may request the landlord to transport the vehicle to an address different from the usual one, as well as for its collection. This service should be requested together with the lease of the vehicle, the lessee can not demand his hiring later without the consent of the lessor and payment of the service.
10.- REQUIREMENT FOR THE DRIVER
The tenant and driver must have the following requirements:
Driving license in force
Be over 24 years old and 2 years old.
Provide an ID card, residence card, or passport with a valid address or failing direct debit in the name of the owner.
 The drivers declared in the contract will be the only ones authorized to circulate with the vehicle.
 11.- PROTECTION OF PERSONAL DATA
We inform you that your personal data will be processed in a client file responsibility of CAMPERVAN BERGEN AS. The processing of your data is necessary for the development of the commercial relationship that binds us and may be the object of assignments of mandatory compliance according to current regulations.
12. THE GUEST IS RECOMMENDED TO MAKE A VIDEO OR PHOTOS OF THE VEHICLE IN THEIR OUTSIDE BEFORE TAKING IT IN RENTAL. In case the vehicle is returned with a bump or scratch, it will serve as proof.
PLEASE CHECK OUR CANCELATION POLICY.

Cancelations

Cancellation policy.

What are your cancellation policies in times of Covid-19?

Current travel restrictions can be viewed on the website https://www.visitnorway.com/plan-your-trip/coronavirus-and-travelling-to-norway/
But we are subject to government restrictions that you can see at https://cutt.ly/OjdcFXI
Our clients must be properly informed before making the reservation since the same policy will be applied in all cases, whether due to Covid or another circumstance.
How can I cancel my reservation?

To cancel your reservation, write us an email and let us know your reservation number. We will confirm the cancellation in the following 24 hours.

How much do I get from the rental fee already paid?

If you cancel your reservation within 24 hours of making the reservation, we will refund the full amount. After 24 hours, the general rules detailed below will apply. The minimum cancellation fee is 150 euros and will be charged with any cancellation. The amount of the cancellation fee depends on the cancellation date (days prior to the start of the rental) and is graduated as follows:

60 days before the reservation 100% of the prepayment minus the 150 euros penalty.

30 days = 50% of the prepayment rental amount

15 or less days = 100% of the total rental amount

The tolls will be refunded at 100%.

PREPAYMENT IS THE 25% OF THE BOOKING THAT YOU WILL PAY TO CONFIRM THE BOOKING.

Insurance

We provide comprehensive ROAD ASSISTANCE INSURANCE The rental contract includes a roadside assistance service.

What thats mean? Means that we provide an insurance that cover all the expenses in case that something happens.
But please be aware that in case of accident in all the cases you will loose the 500 euros deposit.
IMPORTANT. Flat tires must be paid for the client.

Range on electric vans

The range of the vehicule with a full battery will be between 250 and 275 km depending of the model and its takes around 45 min to 1 hour to charge the battery from 0 to 90%
The last 10% takes longer time that the 90%

Charging devices, phones, cameras, tablets.

All our campers are coming with one or more USB ports.

We are not providing inverter, please take your own.

Toilets and showers

Our vans are not equipped with toilets or showers.
What we recommend to our customers is to use the gas stations, they can be found in all corners of Norway.
For personal hygiene, in the numerous campsites that you will find throughout the country, you can simply enter and use it, paying only for the service.
In Norway you can enter a campsite just to use the showers without registering.

Opening hours

We are open from 9:00 to 14:00.

Pick up is from 11:00 to 14:00

The drop off time is in the morning from 9:00 to 10.30

Deliveries and collections outside of these hours may lead to additional charges, but please contact us on WhatsApp to offer you a solution outside of these hours.

Pick up and Drop off on the Airport/City are not under this schedule, they are under what was previously agreed with us by WhatsApp or Telegram.

Vans Categories

Peugeot Partner electric or similar
Peugeot Partner diesel, automatic/manual gear, or similar
If you are looking for a bigger van, we can offer you a Maxus e-deliver, where you can get more room and confort.
Check our main page to see our offer.

See prices on How to book.

Watch our videos on youtube and see the cheapest option to travel with a van in Norway

WHY CHOOSE ELECTRIC?!!!

HOW TO RECHARGE THE VAN!!!

Furgoneta, Rent a campervan in Bergen?

Rent a campervan in Bergen and travel around the amazing fjords in wonderful Norway. Have a great vacation in this motorhome provide everything you need for your holidays. Our campervans have full equipment for 2 people. You can book very easily on our website and enjoy your holidays. This rental will make your holidays unforgettable. 

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