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Skarholmvegen 171, 5302, Strusshamn, Norway +47 40989611

New Terms and conditons

TERMS AND CONDITIONS 2025

Mini Campervan Norway AS (MCN) is a company with its main office located in Bergen/Askøy/Strusshamn, Norway.

MCN manages the websites www.campervanbergen.com and www.elcampervan.no. MCN handles customer contact and bookings on behalf of Campervan Bergen AS and Elcampervan Bergen AS.

We aim to provide our customers with affordable and enjoyable vacation options in Norway.

These Terms and Conditions are designed to ensure a safe and pleasant experience with our campervans.

MCN is a registered company that complies with all applicable legal obligations. These Terms and Conditions are mandatory and adhere to Norwegian regulations.

In addition, MCN applies common sense, decency, flexibility, and adaptability to resolve situations that may arise, always prioritizing the best experience for our guests. This does not alter the rental agreement.

1. GENERAL

MCN/Lessor guarantees a safe and roadworthy vehicle upon pickup.

•The Customer/Lessee is responsible for the vehicle and any damages incurred during the rental period.

Standard Pickup Times:

•Monday to Friday at 14:00 (2:00 PM), unless otherwise agreed.

Standard Return Times:

•Monday to Friday before 11:00 (11:00 AM), unless otherwise agreed.

Self-service Pickup and Return: Available outside office hours upon request.

•Pickup and return locations: Strusshamn/Askøy, unless otherwise agreed.

Late Returns:

•Up to 2 hours: €50 fee.

•Over 2 hours: €100 fee.

•Rental fees, deposits, and other agreed payments must be made before vehicle pickup.

•Failure to pay before pickup will result in contract termination without refund of previous payments.

•Currency exchange rates (NOK/EUR) will follow the official rate on the invoice or transfer date.

•Payment fees or charges from providers (rental and return deposit) are the responsibility of the Lessee.

For urgent matters, contact:

Pasqu (primary contact): +47 489 18 250

Jan Runne: +47 982 54 045

Antonio: +47 409 89 611

•The Lessee is required to inspect the vehicle before pickup.

•Norwegian law governs all claims, disputes, and compensations.

•Disputes unresolved between parties will be handled by the courts in Bergen, Norway.

•Rental prices include 25% VAT. Norwegian VAT will also apply to any additional costs incurred in Norway.

2. DRIVER REQUIREMENTS

•The driver must read, understand, and accept these Terms and Conditions.

•A valid and current driver’s license is required. If necessary, an English translation may be requested.

•Drivers must sign the digital rental contract before pickup. If not signed, the agreement is considered confirmed by default when the vehicle is picked up.

•The driver must present a valid ID card, residence card, or passport with their current address.

•Drivers must be at least 23 years old.

Drivers under 23 years of age must contact us to arrange special insurance coverage.

•For insurance purposes, only the driver(s) listed in the rental agreement are authorized to operate the vehicle.

•Unauthorized drivers are prohibited unless explicitly reported to the Lessor before pickup.

3. USE OF THE VEHICLE

The Lessee receives the vehicle in safe and legal condition for the agreed rental period, along with all necessary documents, tires, tools, and accessories. The Lessee agrees to drive in compliance with Norwegian traffic laws.

The following uses are strictly prohibited:

•Driving by unauthorized persons.

•Transporting passengers or goods for subletting purposes.

•Transporting people or goods without the required legal permits.

•Driving under the influence of alcohol, drugs, or while unfit due to illness, fatigue, or other conditions.

•Using the vehicle to push or tow other vehicles.

•Improper parking or leaving the vehicle unsecured when not in use.

•Driving outside the official road network, causing damage not covered by insurance.

•Repairing tire damage; this must be handled by a local car workshop.

•Ignoring alarms or warnings and failing to stop the vehicle to address issues.

•Driving outside of Norway or in prohibited zones, which voids insurance coverage.

•Engaging in extreme or demanding driving that causes excessive wear.

•Altering the technical characteristics of the vehicle or its accessories.

4. TOLL ROADS AND FERRIES

Our vans are equipped with AutoPass tags to automatically register road tolls and ferry crossings. These costs will be deducted from the toll deposit or, if exceeded, from the self-risk deposit.

•Toll deposit for rentals up to 7 days: €100

•Toll deposit for rentals longer than 7 days: €200

•Unused deposits will be refunded within 30 days.

•An administrative fee of €20 applies for road toll documentation if required.

5. SPEEDING AND PARKING FINES

•Speeding or parking fines will be deducted from the deposit, plus a €20 administrative fee.

•Additional invoices may be issued for any fines received post-rental, with documentation provided.

6. PICKUP OF THE VEHICLE

•The Lessee will pick up the vehicle at the Lessor’s location in Kleppestø/Askøy during standard office hours unless otherwise arranged.

•After-hours pickups may incur additional fees.

•Pickup information will be provided in advance, and vehicles will be cleaned and checked according to the Lessor’s quality standards.

7. RETURN OF THE VEHICLE

•The Lessee must return the vehicle along with all documents, keys, tires, tools, and accessories as received, at the agreed location and time.

•Excessively dirty returns will incur a €50 cleaning fee.

•Late returns of 2 hours will incur a €50 fee; more than 2 hours will incur a €100 fee.

•If the fuel or battery charge is lower upon return, a €20 fee will be applied in addition to the missing fuel or charge cost.

•Any breach of contract terms may result in the immediate repossession of the vehicle at the Lessee’s expense.

8. RENTAL CHARGES, DEPOSIT, AND CANCELLATION

•All payments must be made by credit card, bank transfer, PayPal, or via Avaibook.

•Payment is required no later than 30 days before the rental start date.

•The Lessor reserves the right to adjust prices within 30 days of booking due to pricing errors.

•The Lessor reserves the right to cancel bookings up to 30 days in advance due to unavailability of vehicles.

9. FUEL, ELECTRIC CHARGING, AND MILEAGE

•The vehicle will be delivered with a full tank or battery at a minimum of 90% charge.

•Vehicles must be returned with the same level of fuel or battery charge.

•If the fuel or battery level is lower upon return, a fee of €20 will be charged in addition to the cost of the missing fuel or charge.

•Excess mileage will be charged at €0.30 per km, as noted at pickup and return.

10. ACCIDENTS/INSURANCE

In the event of an accident, the Lessee must:

•Obtain complete information from other parties and any witnesses.

•Complete an accident report within 48 hours and submit it to the Lessor.

•Take adequate measures to protect the vehicle before abandoning it, if necessary.

10. INSURANCE

•The rental fee includes standard vehicle liability insurance as required by Norwegian law.

•Additional insurance options:

Collision Damage Waiver (CDW): Maximum self-risk fee of €1200.

•CDW can be reduced to €600 by paying an additional fee before pickup.

Super Collision Damage Waiver (SCDW): Reduces the self-risk fee to €600.

•SCDW can be reduced to €300 by paying an additional fee before pickup.

Insurance does not cover:

•Intentional damage or gross negligence.

•Damage caused while under the influence of alcohol, drugs, or other substances.

•Damage resulting from racing or test driving.

•Damage due to off-road driving or failure to adjust speed to conditions.

•Driving in prohibited areas, such as beaches, rivers, or other restricted zones.

•Loss or theft of personal belongings; these are not covered under the insurance.

11. ROAD ASSISTANCE

•The rental includes roadside assistance for emergencies or breakdowns.

•If the breakdown is due to the fault of the Lessee (e.g., flat battery due to negligence), the Lessee will bear the roadside assistance fee and any associated costs.

•Accommodation costs during repairs caused by the Lessee’s fault will not be reimbursed.

12. REPAIRS AND MAINTENANCE

•All vehicles are regularly maintained. However, if a breakdown occurs:

•Notify the Lessor immediately via WhatsApp or email at booking@elcampervan.no.

•Minor repairs (e.g., up to NOK 2500) may be reimbursed if approved by the Lessor and documented with receipts.

•Major repairs require prior authorization from the Lessor.

13. TRANSPORT AND COLLECTION OF THE VEHICLE

•Standard pickup and return locations are at Strusshamn/Askøy.

•Delivery or collection at alternate locations must be requested in advance and will incur additional fees.

14. PROTECTION OF PERSONAL DATA

•Personal data is processed in compliance with Norwegian data protection laws.

•Data will not be shared beyond what is legally required.

•MCN ensures the protection and lawful handling of customer information.

15. VEHICLE INSPECTION

•The Lessee is encouraged to take photos or videos of the vehicle upon pickup and return to document its condition.

•This documentation will serve as evidence in case of disputes regarding damage.

16. VEHICLE TYPE AND MODEL

•Vehicles may vary in brand or model but will match the agreed category in terms of functionality, comfort, and price.

17. EQUIPMENT

•Equipment included may differ from website images but will meet the expected functionality for the rental category.

•Gas bottles and other accessories must be used safely and responsibly. Damage caused by improper use is the Lessee’s responsibility.

18. ENVIRONMENTAL RESPONSIBILITY

•We encourage all customers to travel responsibly and respect Norway’s natural environment.

•Waste must be disposed of appropriately in designated areas, such as municipal trash bins.

19. DIGITAL SIGNATURE

•The Lessee accepts these Terms and Conditions by signing the rental contract digitally.

•If the digital signature is not completed before pickup, the rental agreement is considered accepted upon the vehicle’s pickup.

20. FINAL TERMS

•By signing this document, the Lessee acknowledges having read, understood, and accepted all terms and conditions.

•Any breach of these terms will result in appropriate actions, including but not limited to, penalties, repossession of the vehicle, and legal proceedings if necessary.

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