Damage Policy for Minicampervans
Accidents can happen when renting our mini campervans. Whether it’s small scratches or larger impacts on the van’s body, it’s important to know what steps to take.
What to Do If Damage Occurs
If any damage happens during your rental, it must be reported to Campervan Bergen AS immediately via:
•Phone
Make sure to include photos or videos of the damage. This is required as per our rental agreement to ensure a swift and transparent resolution.
Why Documentation is Important
We highly recommend taking pictures or videos of the van:
•At Pickup: Before you start your journey, take photos of the front, rear, and both sides of the van.
•At Drop-off: Repeat the process when returning the van.
These pictures are essential in case of disputes regarding any damage. Our staff may only discover certain scratches or paintwork issues after the van has been cleaned a day or two after return. Your documentation will help clarify the situation.
Guidelines for Damage Handling
To ensure transparency and prevent misunderstandings, follow these simple steps:
1. Before Starting Your Journey: Take clear, timestamped photos/videos of the van’s exterior.
2. When Returning the Van: Repeat this process at drop-off.
These images will be the basis for any insurance claims or compensation if damage is found.
Insurance Policies for 2025 Season
Our campervans come with insurance coverage, and the self-risk fees vary depending on your chosen plan:
•CDW Insurance (included in the rental)
•Maximum self-risk fee: €1000
•Deposit required before pickup: €600
•SCDW Extra Insurance (optional at €15/day)
•Maximum self-risk fee: €400
•Deposit required before pickup: €400
In case of any damage, the self-risk fee will be applied based on your documentation (photos/videos from pickup and drop-off).
A Friendly Reminder
To ensure a smooth experience, please remember to:
•Take photos or videos both at pickup and drop-off.
•Inform us immediately if anything happens or if you notice any issues during your rental.
These simple routines will help avoid any misunderstandings and ensure a seamless rental process for everyone.
